• If you receive a message about clearing your cache this is due to a cached login or expired session. Follow the instructions provided in the provided KB article for clearing the cache on your browser.
• Use a different browser, this site is best experienced on Google Chrome or EDGE.
• Remove army.mil from compatibility mode this has been found to cause issues with the redirect to EAMS-A.

For "User Not Found" / EAMS-A Errors:

• Go to ICAM Portal and sign in.
• From Sponsored Accounts tab they can click "Invite New User"
• Fill out name and email address.
• The submit the request and then the user receives email to finalize ICAM profile creation (they have to input some personal info as well).
• The sponsor confirms creation of ICAM profile (they also receive email alert) and once the ICAM profile is created they should be able to log into EAMS-A sites again this may take up to a few hours after profile creation before it works.

ICAM Errors:

• After they're in ICAM fully registered/sponsored, have them sign into Identity Management Portal as well.
• Go to the "My Accounts" at the top
• Select "Account Information".
• Verify their "Account Type" on the right, below the profile picture area.
• If the account type is a mismatch for their correct persona (i.e. AMID says "DA CIV" but they are "LN") then they must call AESD help desk and request to have that value corrected. As long as AMID and ICAM match persona types then that should fix the EAMS-A login issue

US Army Passkey Guide

If you're experiencing issues accessing the site with passkey, please ensure you're set up correctly with the Army Passkey system. 👉 Click here for the U.S. Army Passkey Guide – This step-by-step guide will help you configure and troubleshoot your Passkey setup for secure access. If you continue to experience issues after following the guide, please contact our support team at EAMS-A